When the scanner is stuck it can be reset with the following steps:

- Press the red button once (do not hold)
- Choose the 'Safe Battery Swap' option
- Remove the battery (with the 2 buttons (left and right) at the bottom of the scanner)
- Simultaneously press the 'scan' button (the yellow 'button' (trigger) with which you scan barcodes) and the red button.
- The scanner will now be restarted
- The battery can now be pushed back into the scanner.